• Australia: from $15 (small items), rugs from $45
• New Zealand: $25–$45
• USA: from $90 (pendants), larger items from $250
• Rest of the World: from $55
  

In-stock items usually ship within 7 days. Pre-orders and made-to-order products have varying lead times that will be confirmed during order process. They will be dispatched as soon as all items are available..

Yes. We ship internationally from our Brisbane showroom. Please see our Shipping and Returns Quick Guide. Duties and taxes are the customer’s responsibility.

Yes. Once your order is dispatched you’ll receive a tracking link by email.

Yes. Select this option at checkout. We’ll notify you when your order is ready to collect from our Brisbane showroom.

Yes, within 14 days of delivery. Items must be unused, in original condition and packaging. Return shipping is the customer’s responsibility.

Please contact us immediately on hello@ochreandsilk.com.au with photos, and we’ll arrange a solution.

Yes. Custom or made-to-order pieces, sale items, and gift cards are not eligible for return.

Email hello@ochreandsilk.com.au with your order number for authorisation and instructions.

Not always. Many of our pieces are handmade in small batches. Stock availability is shown on each product page.

Our most popular pieces are often available on pre-order. If an item is open for pre-order, you’ll see “Pre-Order” when adding it to your cart. You can purchase it as normal, and it will be dispatched once it arrives. Availability details and estimated timelines are always noted on the product’s page.

For items not currently on pre-order, you can register to be notified when they’re back in stock. Just enter your details on the product page and make sure you’ve consented to receive updates from us — that way, you’ll get an email (and SMS, if selected) as soon as the item is restocked.

Pre-orders secure your piece before it arrives in our warehouse. They are  for items temporarily out of stock but in production.

Yes. We work exclusively with artisans and small workshops around the world to source unique, high quality and hand made products. Each piece is crafted by hand, so slight variations are natural and add to the uniqueness.

We accept all major credit cards, PayPal, Shop Pay and AfterPay.

Yes. Our checkout is secure and encrypted. For more information, please read our Privacy Policy.

Yes. Digital gift cards are available and make a thoughtful option when you’d like the recipient to choose.

Yes. We welcome trade clients. Apply via our Trade page for access to exclusive pricing and support.

Yes, some products are available made-to-order. Please email us on hello@ochreandsilk.com.au to discuss.

No. These are final sale due to the bespoke nature of production.

The fastest way is via our chat function (bottom right of your screen). You can also call us on 0431 260 646, email hello@ochreandsilk.com.au or use our contact form.

We do our best to respond within 2 business days. If your enquiry is Urgent, please include the words URGENT in your subject line.

Yes. Our Brisbane showroom is open for Click & Collect, appointments during the week, and open to the public on Fridays and Saturdays. Our address is 2/281 Station Rd, Yeerongpilly. Please use our Contact Page to organise an appointment if needed.